Because customer service is sales… and sales is customer service, you can’t excel in one without excelling in the other. If you dramatically improve the way you serve your customers then REPEAT BUSINESS, LARGER SINGLE PURCHASES, and REFERRALS will dramatically increase. THAT equals business success! If you have sales growth and customers are treated poorly, your growth will not be sustainable.
FACT: A 5% increase in customer retention increases profits by up to 125%
FACT: 81% of consumers are more likely to give a company repeated business after good service!
FACT: On average it costs 6 times more to generate new business than to keep the business you already have.