Bottom Line Calculators

Use the sliders below to learn how POOR customer service affects your organization's bottom line.

The Cost of Losing Customers:

$2
$2,000
Your Average Revenue Per Customer
1
2,000
Number of Customer Who Leave Your Organization Annually
Dollars Per Year in Lost Revenue

68% of customers who leave, do so beacause of poor customer service.

89% of consumers will switch brands for a better customer experience.

The Cost of Replacing Your Customers:

$1
$1,500
Your Average Cost of Gaining One New Customer
1
2,000
Number of Customer Who Leave Your Organization Annually
Your Cost of Replacing Lost Customers

It is 6-7 times more expensive to acquire a new customer than it is to keep a current one.